Cancellation & Refunds

1. Fragrance Hygiene & Non-Returnable Items

Due to the hygienic, personal-care nature of artisan perfumes and strict quality control standards, opened, sprayed, or unsealed bottles cannot be returned or refunded if you dislike the scent. We recommend sampling individual blends through our Trial Sets before buying full-sized bottles.

2. Transit Damage & Leaking Bottles

If your package arrives physically broken, heavily leaking, or with defective atomizers, we provide a 100% free replacement. To qualify:

• Notify us within 48 hours of delivery at our support email.
• Provide clear photos/unboxing footage of the outer package, batch sticker, and damaged bottle.

3. Refund Processing

Approved monetary refunds are processed back to the original payment source (UPI account or issuing bank) within 5 to 7 business days via Razorpay.